VenusHub Monitor: Terms of Service
Version: 1.0 Last updated: 12 November 2026
These terms govern your use of VenusHub Monitor (the "Service"), provided by VENUSHUB CY LTD, Geranon 1, 7040 Larnaca, Cyprus, registration number HE442414, VAT number CY60003025H ("VenusHub", "we", "us"). By creating an account or using the Service you accept these terms on behalf of the organisation you represent ("you"). The Service is for businesses only.
1. The Service
VenusHub Monitor connects from our cloud to the stream addresses you register, measures what arrives every minute (availability, transport, picture and sound, depending on your plan), shows the results in a web portal and sends alerts to the addresses you choose. We measure each stream as it arrives at our measuring point, not at your viewers.
Some checks are marked in the portal or in our documentation as provisional (currently including black and frozen picture, silence and loudness). They are being tuned and may produce false alarms or miss events. You should not rely on them as your only means of detecting a fault.
2. Your account
- You must give accurate details and keep your sign-in credentials and second factor secure. Owners and administrators must use a second factor.
- You are responsible for everything done through your organisation's accounts and API keys, and for the people you invite.
- Tell us at once at admin@venushub.eu if you suspect unauthorised use.
3. Your streams and your authority
- You may register only streams you own or are authorised to monitor, and you confirm this when you sign up and each time you add a stream.
- Stream addresses must be public internet addresses. You must not use the Service to probe, scan or test systems you are not authorised to test, to reach private networks, or to send traffic that disrupts any service.
- You remain responsible for the content of your streams. We do not review it, except as needed to provide the Service or investigate abuse.
4. Plans, slots and fair use
- Each plan gives a number of monitoring slots, days of history shown in the portal, and users. One slot is one monitored stream from one location; for HLS and DASH, each monitored quality level is one slot.
- Plans and prices are shown on our website or in your quotation. Enterprise plans are agreed individually.
- We may limit the bitrate, data volume or frequency of checks of a stream where needed to protect the Service for all customers, and will tell you if we do.
5. Activation, payment and suspension
- A new organisation's plan stays pending until we confirm it. While pending, streams can be added but are not monitored. A plan not confirmed within 14 days may be closed.
- We invoice monthly or yearly in advance from our accounting system. Invoices are payable within 21 working days unless the invoice states otherwise. Prices exclude VAT, which is added where applicable.
- If an invoice is not paid on time we may suspend monitoring after giving you notice by e-mail. Your data is kept while the account is suspended.
- Fees already paid are not refunded, except where the law requires or we agree in writing.
6. Service level
We aim to run the Service continuously, but we do not guarantee uninterrupted or error-free operation and, unless agreed in writing, we offer no service-level agreement and no 24/7 response commitment. Planned maintenance may interrupt monitoring; a minute we could not measure is shown as not measured, never as healthy.
7. Data protection
- Our Privacy Notice explains how we handle personal data as controller.
- For personal data contained in your streams and in the data you put into the Service, you are the controller and we are your processor. We will: process it only on your documented instructions (these terms and your use of the Service); ensure our staff are bound by confidentiality; apply the security measures in our Privacy Notice; use only the sub-processors listed there, telling you in advance of any change so you may object; help you answer data-subject requests and meet your security and breach-notification duties; notify you without undue delay of a personal-data breach; delete your data at the end of the Service as described in section 9 (backups expire within 35 days); and make available the information needed to show compliance.
8. Liability
- Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
- Otherwise, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, including loss arising from a fault the Service did not detect or report.
- Our total liability in any 12 months is limited to the fees you paid for the Service in those 12 months.
9. Ending the Service
- You may close your organisation at any time from the portal. Monitoring stops at once; your team can still sign in, read history and download reports for 30 days, after which we delete your organisation's data from the live system as described in the Privacy Notice.
- We may suspend or close an account that breaches these terms (in particular section 3), with notice where reasonable, or immediately where needed to protect the Service or others.
10. Changes
We may change these terms. We will publish the new version with its date and tell account owners by e-mail at least 30 days before a change that reduces your rights takes effect. If you do not accept it, you may close your organisation before then.
11. Law and courts
These terms are governed by the laws of the Republic of Cyprus. The courts of Larnaca, Cyprus have jurisdiction, without prejudice to any mandatory consumer protection that may apply.
Contact: admin@venushub.eu, +357 99 212336.
VenusHub Monitor: Terms of Service
Version: 1.0 Last updated: 12 November 2026
These terms govern your use of VenusHub Monitor (the "Service"), provided by VENUSHUB CY LTD, Geranon 1, 7040 Larnaca, Cyprus, registration number HE442414, VAT number CY60003025H ("VenusHub", "we", "us"). By creating an account or using the Service you accept these terms on behalf of the organisation you represent ("you"). The Service is for businesses only.
1. The Service
VenusHub Monitor connects from our cloud to the stream addresses you register, measures what arrives every minute (availability, transport, picture and sound, depending on your plan), shows the results in a web portal and sends alerts to the addresses you choose. We measure each stream as it arrives at our measuring point, not at your viewers.
Some checks are marked in the portal or in our documentation as provisional (currently including black and frozen picture, silence and loudness). They are being tuned and may produce false alarms or miss events. You should not rely on them as your only means of detecting a fault.
2. Your account
- You must give accurate details and keep your sign-in credentials and second factor secure. Owners and administrators must use a second factor.
- You are responsible for everything done through your organisation's accounts and API keys, and for the people you invite.
- Tell us at once at admin@venushub.eu if you suspect unauthorised use.
3. Your streams and your authority
- You may register only streams you own or are authorised to monitor, and you confirm this when you sign up and each time you add a stream.
- Stream addresses must be public internet addresses. You must not use the Service to probe, scan or test systems you are not authorised to test, to reach private networks, or to send traffic that disrupts any service.
- You remain responsible for the content of your streams. We do not review it, except as needed to provide the Service or investigate abuse.
4. Plans, slots and fair use
- Each plan gives a number of monitoring slots, days of history shown in the portal, and users. One slot is one monitored stream from one location; for HLS and DASH, each monitored quality level is one slot.
- Plans and prices are shown on our website or in your quotation. Enterprise plans are agreed individually.
- We may limit the bitrate, data volume or frequency of checks of a stream where needed to protect the Service for all customers, and will tell you if we do.
5. Activation, payment and suspension
- A new organisation's plan stays pending until we confirm it. While pending, streams can be added but are not monitored. A plan not confirmed within 14 days may be closed.
- We invoice monthly or yearly in advance from our accounting system. Invoices are payable within 21 working days unless the invoice states otherwise. Prices exclude VAT, which is added where applicable.
- If an invoice is not paid on time we may suspend monitoring after giving you notice by e-mail. Your data is kept while the account is suspended.
- Fees already paid are not refunded, except where the law requires or we agree in writing.
6. Service level
We aim to run the Service continuously, but we do not guarantee uninterrupted or error-free operation and, unless agreed in writing, we offer no service-level agreement and no 24/7 response commitment. Planned maintenance may interrupt monitoring; a minute we could not measure is shown as not measured, never as healthy.
7. Data protection
- Our Privacy Notice explains how we handle personal data as controller.
- For personal data contained in your streams and in the data you put into the Service, you are the controller and we are your processor. We will: process it only on your documented instructions (these terms and your use of the Service); ensure our staff are bound by confidentiality; apply the security measures in our Privacy Notice; use only the sub-processors listed there, telling you in advance of any change so you may object; help you answer data-subject requests and meet your security and breach-notification duties; notify you without undue delay of a personal-data breach; delete your data at the end of the Service as described in section 9 (backups expire within 35 days); and make available the information needed to show compliance.
8. Liability
- Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
- Otherwise, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, including loss arising from a fault the Service did not detect or report.
- Our total liability in any 12 months is limited to the fees you paid for the Service in those 12 months.
9. Ending the Service
- You may close your organisation at any time from the portal. Monitoring stops at once; your team can still sign in, read history and download reports for 30 days, after which we delete your organisation's data from the live system as described in the Privacy Notice.
- We may suspend or close an account that breaches these terms (in particular section 3), with notice where reasonable, or immediately where needed to protect the Service or others.
10. Changes
We may change these terms. We will publish the new version with its date and tell account owners by e-mail at least 30 days before a change that reduces your rights takes effect. If you do not accept it, you may close your organisation before then.
11. Law and courts
These terms are governed by the laws of the Republic of Cyprus. The courts of Larnaca, Cyprus have jurisdiction, without prejudice to any mandatory consumer protection that may apply.
Contact: admin@venushub.eu, +357 99 212336.